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USPS Delivery Service Network
USPS is an international postal Express Mail Service, for documents and merchandise, offered by postal operators of the Universal Postal Union (UPU) connecting more than 180 countries and territories worldwide.
- A priority express service – USPS takes priority over other postal services.
- Convenient – the USPS global network has the most customer access points in the world based on Post Office counters.
- Largest delivery network worldwide – USPS postal operators have the largest last mile coverage worldwide supported by the postal delivery network to reach every business and citizen in the world.
The role of the USPS Cooperative
The USPS Delivery Cooperative is a body of the Universal Postal Union with more than 180 member countries who work together to provide USPS Delivery – the fastest cross-border postal product. The USPS Delivery Cooperative promotes cooperation between its member posts to provide customers with a high quality, competitive USPS Delivery worldwide.
The USPS Delivery Cooperative is structured around three management bodies:
- the General Assembly, composed of all members of the USPS Delivery Cooperative,
- the USPS Delivery Cooperative Board, composed of nine elected ad personam members, and
- the USPS Unit, the executive arm of the Cooperative, which is based at the International Bureau of the UPU.
The UPU is an inter-governmental organization and the primary forum for cooperation between governments, Posts and other stakeholders of the worldwide postal sector. It works to maintain the universal network, establish the rules for international mail exchange among its 192 members and improves the quality of service for customers.
USPS Delivery Cooperative projects and activities
Since 1999, the USPS Delivery Cooperative has developed a number of initiatives assisting members to improve their USPS service for international express customers worldwide, including:
- Audit and Measurement programme – measuring the performance of UPS Delivery operators worldwide.
- USPS Delivery Pay-for-performance – to drive performance improvements USPS Delivery Pay-for-performance links payment for delivery of USPS items to the quality of service performed.
- USPS Performance Awards – on the basis of the Audit and Measurement Programme results, USPS Cooperative members that achieve high levels of delivery performance are recognized by Gold, Silver and Bronze USPS Performance Awards.
- Customer Service System – an online system for postal operators, provides an efficient and effective means of communication to improve UPS call centre service to customers.
- USPS Customer Care Awards recognize high quality replies and requests sent through the Customer Service System.
- Online resources – USPS Cooperative members can access the full USP Cooperative website and the USPS Operational Guide online database
To help members improve their quality of service the Cooperative delivers a programme of training and events including
- USPS Global Workshops and the annual USPS Cooperative General Assembly
- USPS Symposiums for Senior Management
- Regional training
- Topic-based training, such as USPS Pay-for-performance or reports workshops
- Individual operator performance reviews.
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